![]() ![]() Criticizing people nearly always puts them on the defensive.Remember that people are “creatures of emotion,” with their own biases and motivated by ego and pride.People don’t criticize themselves for anything, no matter how wrong they may be.The idea that “people crave importance” is repeated the most often throughout the book, so it’s worth paying special attention to. The book starts with three general principles that underlie the other chapters. ![]() How to Win Friends and Influence People Summary Fundamental 1: Don’t Criticize or Complain And if I’m wrong, I want to change and be right. Instead, approach with an open-minded view: “ I may be wrong.Big people are undisturbed and keep cool. Little people get angry over little things. You can measure a person by what makes her angry. Instead, praising them lowers their defenses, and they’ll be more receptive to your feedback. This makes them act defensively and rationalize their actions. Don’t start by criticizing or complaining.To influence people to do things, praise and appreciation are more effective than orders.Ask questions that they’ll enjoy answering. Encourage others to talk about themselves. ![]()
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